FAQs - Smart Home Products Online Shop | Aolun – Aolun
Free Shipping On Orders $79+
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                         ABOUT OUR STORE

    What do our customers say on Amazon?

    Garden Sprinkler:https://www.amazon.com/dp/B06XFKYLS4
    USB Mini Light:https://www.amazon.com/dp/B07WS7J6YK
    Mosaic Lamp:https://www.amazon.com/dp/B07H3K8WJQ

                               ABOUT SHIPPING

    Q1, How long it will take to get my item?
    A1, It usually takes 8-14 business days to arrive. ETA Date equals to specific production time plus shipping time.

    Q2, How much is the shipping?
    A2, Free shipping over $79. For orders under $79, you'll have to pay $9.99 to US,UK,DE,FR as shipping fees.and $9.99 to rest of the world.

    Q3, Can I get the package faster?
    A3, Sorry we now only provide the standard shipping

    Q4, Do you ship worldwide?
    A4, Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.

    Q5,where is it shipped from?
    A5, Our company headquarter located in CN. 

    ✔️TIP:If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.    

                             ABOUT PAYMENT

    Q1, What methods of payment do you accept?
    A1, We only accept PayPal payment now. We are unable to accept payment via cash on delivery or bank transfer. You can select your payment method once you proceed to checkout.

    Q2, My payment failed.
    A2, Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues apply, please try  PayPal  first or contact our customer service. We will help you!

    Q3, What is your refund policy
    A3, Refunds are processed within 24 hours after you received confirmation of the cancelation. The amount of time it takes for the refund to show on your credit card or PayPal account depends on the policies of these institutions.

    ✔️TIP:If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

                             ABOUT ORDER

    Q1, What is your change/cancellation policy?
    A1, We will be happy to help you change your color, size, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.

    If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.

    Please review our Return Policy here if you have other questions regarding this subject.

    Q2, How can I track my order?
    A2, You will receive a tracking number by email once the order is sent out, then just click the tracking id number.

    Q3, What should I do if my order tracking information is not updated?
    A4, This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may get closer to you. Please wait for 2-3 days. If it still doesn't update, please contact us.