Returns - Smart Home Products Online Shop | Aolun – Aolun
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    If your item has not arrived within 60 days after having ordered, through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries, stolen packages.)

    Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

    Return/Refund/Exchange Policy.

    • (Aolun is responsible for return postage fees, and replacement fees)
    We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.

    • (Customer is responsible for return postage fees, and replacement postage fees. Aolundoes not refund any shipping fees.)

    Personal Reasons due to changed mind, personal taste, etc.

    Cancelation Policy

    Once your order has been submitted we will immediately ship your item. If you would like to cancel your purchase after 24 hours, your order is subject to a 30% restocking fee.
    Aolun reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.


    Return Service Procedure:

    • Please submit a support ticket, and attach clear photos of the items that represent a quality issue.
    • Please follow the instructions that are provided by our customer service team.
    • Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

    Please follow the instructions below.

    Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
    Please contact one of our customer service representatives to request a return authorization and the return instructions.

    SERVICE EMAIL: alanli723900@gmail.com
    RETURN ADDRESS: No. 13, 12th Floor, C3#, Zone C, Wanda Plaza, Cangshan, Fuzhou, No.216 Pushang Avenue, Jinshan Street, Cangshan District, Fuzhou City,Fujian Provice, China